OS/2 Kit for Java

InnoTek provides comprehensive support offerings for its OS/2 Kit for Java. Apart from free online support which is provided on a best effort basis, enterprise class support options are available.

InnoTek enterprise support provides the following services to corporate users:

    * Defect support
      InnoTek guarantees identical behavior of the OS/2 Kit for Java compared to the original Sun Java reference environment for Windows. If a customer encounters a problem which cannot reproduced on a Windows system, InnoTek will provide a solution which may either involve a code fix or a workaround for an OS/2 platform problem. As a Java platform licensee of Sun Microsystems, InnoTek is also able to address issues that are found in the Sun reference implementation for Windows without relying on updates from Sun Microsystems.

    * Competitive Performance
      InnoTek guarantees excellent performance for your Java applications when using the OS/2 Kit for Java. Unless limited due to an OS/2 architecture or implementation deficiency, InnoTek delivers performance comparable to the original Windows environment.

    * Technology Updates
      As part of the standard product support, InnoTek provides updates to the latest Java technology as it becomes available from Sun Microsystems in a timely manner. As a rule of thumb, InnoTek aims at providing an updated OS/2 Kit for Java no later than 20 working days after a new Java platform release by Sun Microsystem. Upon customer request, InnoTek also provides OS/2 Kit for Java releases for beta or prerelease versions of the Sun Java platform so customers can evaluate tommorow's Java technology from the very beginning.

    * Deployment Service
      InnoTek provides support for deploying the OS/2 Kit for Java in your corporate OS/2 environment. The base product provides support for unattended installation using the CID mechanisms. For specific environments, InnoTek will provide custom installation methods.

    * Individual Support Agreements
      For specific support requirements such as custom code lines in very controlled environments ("TCO") or deployment in environments that are not officially supported by InnoTek with the OS/2 Kit for Java, special agreements can be reached to ensure that InnoTek can provide the right support structure.

Latest product information: README.TXT

Frequently Asked Questions (FAQ)

For free support on a best effort basis by the InnoTek end user community, please refer to the InnoTek Online Support Forums.

For more information on InnoTek enterprise support options for the OS/2 Kit for Java, please contact InnoTek at 'java at innotek.de'.

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