Top Nine 4076 ExecJet II TSC Questions from Endusers


1.      How do I feed paper using the sheetfeeder?

	Turn the load lever toward the back of the printer to open the
sheetfeeder, then place the paper in the sheetfeeder.  If you
are using letterhead, insert the paper with the top of the
paper loaded down, and the printside of the paper facing you. 
Next, turn the load lever toward the front of the printer, so
that the sheetfeeder is closed.



2.      What is the proper way to load paper in the sheetfeeder?

	Make sure the load lever is closed (turn toward the front of
the printer).  Do not put more than 150 sheets in the
sheetfeeder at a time.  Do not force the paper down into the
sheetfeeder.



3.      Can you fax/mail information/samples for this printer?

	Slicks and samples can be mailed via U. S. mail or Airborne
Express, or information can be faxed via the automated fax system.



4.      What is PQET?

	PQET stands for Print Quality Enhancement Technology.  PQET
provides smoother text and graphics.  The resolution is 300x300
normally, but with PQET, the printer has 600 positions to place
the 300 dots, thus, making the resolution more comparable to
600x300.



5.      What type of warranty comes with this printer?

	The printer comes with a two-year Carry-in or Lexmark Express
Service (LES) warranty.  This means that the printer can be
taken in to an Authorized Lexmark servicer or the printer can be
replaced through LES.  If LES is choosen, a replacement printer
will be sent out within two business days.  Seven to ten days
later, another courier will come out and pick up the broken
printer.  All that is needed from the customer is a proof of
purchase, showing the date of purchase, proving the printer is
under warranty and a credit card number (MasterCard, VISA, or
American Express).  If neither of these are acceptable the
printer can be picked up, serviced and returned, however, a
replacement printer will not be provided.  The repair and return
will also require more time.



6.      What can I do to ensure I am getting the best print quality?
	
	The best way to improve print quality is to verify the type of
paper being used.  Recycled papers tend to cause bleeding.  The
Technical Support Center (TSC) has a list of the best papers to
use with the 4076, and makes this list available to callers.



7.      Parts of the characters are not printing, do I need service?

	Have the customer run the nozzle test by turning the printer
off, and while the printer is off, hold in the Install Print
Cartridge button and the Draft/Letter Quality button as you turn
the printer on.  When all the lights go off on the operator
panel, let go of the buttons.  If the print quality does not
improve, try cleaning the contacts by using a lint-free cloth. 
Remove the cartridge and rub the contacts vigorously.  Next
clean the contacts on the carrier using the same method. 
Reinsert the cartridge and try running the nozzle test again. 
If the problem is still present, try "wicking" the cartridge by
taking a damp cloth and after holding the cloth on the printhead
for a few moments, gently wipe the printhead.  Run the nozzle
test once more, and if the problem still persists, replace the
defective cartridge through Lexmark Supplies.



8.      What emulations does the printer have?

	This printer can emulate the Hewlett-Packard Deskjet 500 in
PCL3 mode, or the IBM Proprinter X24E in PPDS mode.



9.      How do I print envelopes using this printer?

	Depending on the thickness of the envelopes, this printer can
hold up to 15 envelopes in the sheetfeeder.  First, turn the
paper load lever toward the back of the printer to open the
sheetfeeder.  Next turn the envelope guides down/inward. 
Squeeze and hold the left paper guide release lever and move the
paper guide slightly wider than the width of the envelope.  Note
that the right paper guide lever is stationary and is not meant
to move.  Place the envelopes in the sheetfeeder following the
diagram on the sheetfeeder..  Turn the paper load lever toward
the front of the printer to close the sheetfeeder.  You are now
ready to print.