Welcome to IBM VisualAge for C++ for Windows, Version 3.5.5 Support

We're delighted to offer you a solid cornerstone for your application
development: IBM's comprehensive support services. Whether you are
an occasional user with a simple question, a power user with many
complex technical questions, or someone who requires application
design assistance and consulting, IBM Support can meet your needs.

Fee Support
-----------

Fee Support responds to your initial call within a specified time and
then tracks your problem through to resolution.

Developers on the VisualAge for C++ for Windows Service and Support teams
handle everything from simple how-to's to complex technical problems.
Solutions may take the form of a brief explanation, a workaround,
a fix to the current product or a fix to the next release.

In the United States, call IBM Global Services at 1-888-426-4343 for
information on Personal Systems Support Line offerings.  Should this
number change after this help card is printed, IBM general information
at 1-800-IBM-4YOU (1-800-426-4968) can route you to the appropriate
group. In the U.S., Support Line gives you the option to submit
problems electronically via the internet.

In Canada, call 1-800-992-4777 for information on Personal Systems
Support Line offerings.  Should this number change after this help card
is printed you can also contact IBM general information at
1-800-IBM-4YOU (1-800-426-4968).

Elsewhere, contact your local IBM office for information on support
offerings.  The IBM Software Support Handbook, accessible from
http://ps.software.ibm.com/, also lists worldwide support contact numbers.

If you contact support, please have the following information available:
* The product name
* The product version
* The hardware configuration and software (product names
  and versions you are using)
* What happened and what you were doing when the problem occurred
* Whether you tried to solve the problem and how
* The exact wording of any messages displayed

Consulting Services
-------------------

The Technical Enablement Consultants Team (TecTeam) is a core staff
of VisualAge for C++ for Windows experts from the lab's development group.
Services range from mentoring, education, and training to workshops, coding,
troubleshooting, and performance tuning.

For more information send a note to tecteam@ca.ibm.com.

Defect Reporting
----------------

You can also report possible code-related problems using any of the following
methods:

FAX:      1-800-426-8602

Mail:     Solutions Management Center
          IBM Corp., Zip 30-01-0A
          13800 Diplomat Road
          Dallas, TX  75234

Internet: 76711.611@compuserve.com

