Guiffy support is provided via email or phone. Our policy is to reply to all Technical Questions and Bug Reports within 1 business day. We resolve problem reports as soon as possible and if requested, make the fix available immdediately as a patch. Bug fixes are applied to the current release and made generally available in the next release.
Update Releases include enhancements and bug fixes. An Update Release is designated as ".Y" such as 1.5 or 2.1. License registration entitles users to Update Releases for 12 months. After 12 months registered users can continue using their current version. Subscriptions extend the entitled Updates on a yearly basis.
Upgrade Releases include major additional features, enhancements, and bug fixes. An Upgrade Release is designated as "X.0" such as 2.0 or 3.0. License registration entitles users to Upgrade Releases for 12 months. After 12 months registered users can continue using their current version. Subscriptions extend the entitled Upgrades on a yearly basis.
Users that have a registered Guiffy license but without a current Subscription can download and install Update or Upgrades Releases. But, in these scenarios, Guiffy will not operate without a temporary 21 day license key for evaluation.
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