Guiffy Software
Contact Information

This page provides contact points for sales and service assistance, technical support via our web site and email, and information on the Guiffy User Group forum.
Guiffy Software, Inc.
9 Howe Xing
Festus, MO  63028
U.S.A.
  Tel: 314.221.6526

  Fax: 636.933.9376

Please use the following email adresses to contact us:
Or, if you wish, use the mailing address or phone/fax numbers listed above.
Sales_Contact@Guiffy.com
Assistance with special purchases, registration, or evaluation questions. Any Sales related help you may need. Also, Temporary registration keys(to evaluate Guiffy's performance on your entire files) are available upon request by sending an email to Temp_Key@Guiffy.com.
 
Cust_Serv@Guiffy.com
Customer questions other than technical product issues (see Support). Any Customer service problems or records maintenance - email changes etc..
 
CEO_Feedback@Guiffy.com
General feedback of any sort to Guiffy Software management.
 
Suggest_Box@Guiffy.com
Our "Suggestion Box". Comments and suggestions about any aspect of our company, products, service, etc...


Guiffy Software
Support

Guiffy support is provided via email or phone. Our policy is to reply to all Technical Questions and Bug Reports within 1 business day. We resolve problem reports as soon as possible and if requested, make the fix available immdediately as a patch. Bug fixes are applied to the current release and made generally available in the next release.
FAQ Frequently Asked Questions:  A list of questions AND answers, frequently asked by Guiffy users.
http://www.guiffy.com/support/faq.html
(select the above url and Ctrl-C to copy, then Paste in your browser)
 
Bug Reports A list of Known Bugs and Bugs fixed in recent releases. AND, how to report a bug to Guiffy Software.
http://www.guiffy.com/support/bugreport.html
(select the above url and Ctrl-C to copy, then Paste in your browser)
To get assistance from Guiffy Software with a technical problem via email, send your question to Tech_Help@Guiffy.com. Please remember to include in your message the release and build level of Guiffy you're using(like "7.0/build 167") and the platform and JRE you're using(like "Win XP/1.4.0_04"). Or, you can call us at 314-221-6526 for technical support.



Guiffy
User Group Forum

Another good channel for contacting Guiffy and keeping in touch is our User Group Forum on CMCrossroads. We post announcments and Whats New items to the forum on a regular basis. Users can post technical help questions and discuss Guiffy/SCM integrations. Plus, its an excellent way for Guiffy users to connect and share tips.
http://www.cmcrossroads.com/ubbthreads/postlist.php?Board=Guiffy
(select the above url and Ctrl-C to copy, then Paste in your browser)


See also:
Purchase/Registration
Annual Subscriptions