User's Guide

Gathering Relevant Information

Problem determination includes narrowing the scope of the problem and investigating the possible causes. The proper starting point is to gather the relevant information and determine what you know, what data has not been gathered and what paths you can eliminate. At a minimum answer the following questions.

• Has the initial connection been successful?

• Is the hardware functioning properly?

• Are the communication paths operational?

• Have there been any communication network changes that would make previous directory entries invalid?

• Has the database been started?

• Is the communication breakdown between client and DB2 Connect workstation, DB2 Connect workstation and DRDA server, all clients or one client?

• What can you determine by the content of the message and the tokens returned in the message?

• Will using diagnostic tools provide any assistance at this time?

• Are other machines performing similar tasks working correctly?

• If this is a remote task, is it successful if performed locally?

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