Troubleshooting Guide

Still Have Problems?

If you still have problems with your connection and you suspect a host problem, check your DB2 for AS/400, DB2 for MVS/ESA, DB2 for VSE, or DB2 for VM documentation.

If you suspect problems with the DB2 Connect product, contact DB2 Customer Service with the following information:

The db2diag.log files for gateways, clients, and DB2 Universal Database servers. For details on how to work with these files, see "Understanding First Failure Data Capture".
ODBC/CLI traces for ODBC applications. See "Taking a CLI/ODBC/JDBC Trace".
Output from the LIST DCS DIRECTORY command.

At that time, you may be requested to take SNA, DB2 Connect, or DRDA traces. (See Chapter 10. "Taking Traces".)

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