Troubleshooting Guide

Contacting IBM for Support

Before contacting DB2 Customer Service, you should do the following:

• Attempt to solve the problem using all available information, including the resources and methods described in this guide and on the World Wide Web site at http://www.software.ibm.com/data/db2/library/.

• Collect diagnostic information (as a minimum, the db2diag.log file and any dump or trap files). For information on what to collect, see the relevant chapters in Part 1. For information on how to collect it, see Part 2. "Advanced DB2 Troubleshooting".

When you can proceed no further on your own, contact DB2 Customer Service. For a list of worldwide IBM support locations, see Appendix A of the IBM Software Support Handbook. You can access this document at:

http://ps.software.ibm.com/pbin-usa-ps/getobj.pl?/pdocs-usa/webhndbk.html

Alternatively, select the "Roadmap to IBM Support" item at:

http://www.ibm.com/support/

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