Contacting Borland developer support

Borland offers a variety of support options. These include free services on the Internet, where you can search our extensive information base and connect with other users of Borland products. In addition, you can choose from several categories of support, ranging from support on installation of the Borland product to fee-based consultant-level support and detailed assistance.

For more information about Borland's developer support services, see our web site at http://www.borland.com/devsupport/, call Borland Assist at (800) 523-7070, or contact our Sales Department at (831) 431-1064.

When contacting support, be prepared to provide complete information about your environment, the version of the product you are using, and a detailed description of the problem.

For support on third-party tools, contact the vendor.


Online resources

You can get information from any of these online sources:

World Wide Web http://www.borland.com/
FTP ftp.borland.com
Technical documents available by anonymous ftp.
Listserv To subscribe to electronic newsletters, use the online form at:
http://www.borland.com/contact/listserv.html
or, for Borland's international listserver,
http://www.borland.com/contact/intlist.html
TECHFAX 1-800-822-4269 (North America)
Technical documents available by fax.

World Wide Web

Check borland.com regularly. The JBuilder Product Team will post white papers, competitive analyses, answers to frequently asked questions, sample applications, updated software, updated documentation, and information about new and existing products.

You may want to check these URLs in particular:

Borland newsgroups

You can register JBuilder and participate in many threaded discussion groups devoted to JBuilder.

You can find user-supported newsgroups for JBuilder and other Borland products at http://www.borland.com/newsgroups/

Usenet newsgroups

The following Usenet groups are devoted to Java and related programming issues:

These newsgroups are maintained by users and are not official Borland sites.